What is Order Logging and Statuses?
When your customers initiate orders via bSecure, the success depends on various 3rd party services which include OTP verification, knowing the current status of the payment, and status given by the payment gateway you are using.
To make your life easy, we have developed an 'Order Tree' which will tell you what is the exact status of any order in a descriptive way. This will help you in debugging and communicating with your customer in a better way.
Video Guide
How to access the 'Order Tree'?
Step 1:
Login to bSecure portal and go to Orders and click on Manage Orders
Step 2:
On clicking you will have your order tree from which you can check Order Status as shown below
Step 3:
You can also Tag the orders by clicking on Manage Tags in Orders portal and then clicking on Add tag to your orders
How to make sense of the 'Order Tree'
💡Below you will find a summarized version of all the events we log against a particular order. For a detailed view, please click on the link to open a google sheet to view the entire table.
Events and their descriptions
Events | Description |
|---|---|
Order created | Customer has pressed the bSecure's checkout button |
Order initiated | Customer has landed on the bSecure checkout windows |
Customer profile found | Customer profile exists within bSecure |
Shown payment method list | All payment methods displayed to custom |
Latest order status | Order status changed from [old status] to [new status] |
Payment method selected | Customer selected [payment method name] as payment method with gateway [name] |
Shown checkout details | Checkout details screen rendered to customer |
Confirm order button pressed | Customer pressed the confirm order button |