Bykea Integration FAQs

Bykea Integration FAQs

Created
Aug 13, 2021 4:16 PM
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Some of the frequently answered questions are listed below for Bykea Deep Integration

What is the difference between Bykea Pickup API and Bykea Purchase API?

Bykea Pickup API allows you to offer Instant Delivery of your goods to your customers in Karachi. If someone orders from the product link you have created, Bykea rider will automatically be notified of the order and will reach your warehouse to pick up the product and deliver it to the customer. Bykea rider will also pick up the cash on your behalf.

Bykea Purchase API allows you to sell your product from retail stores where your products are available. If someone orders from the product link for which Bykea Purchase API is enabled, Bykea rider will be notified to purchase the product from any retail store and deliver the product. Bykea rider will use his own cash to purchase the product and get refunded by the customer who ordered the product.

For what cities, Bykea Pickup API and Bykea Purchase API, are available?

Bykea Pickup API is available in Karachi only. This is in the beta phase.

Bykea Purchase API is available where Bykea is operational. Bykea is operational in:

  1. Karachi
  2. Lahore
  3. Rawalpindi
  4. Islamabad
How does payment settlement work in Bykea Pickup API?

Customers will be only able to pay with Cash On Delivery using the Bykea Pickup API. This is because there are multiple factors that might change the final bykea shipping cost, like receiving delays from the customer, wrong location of either the customer or warehouse. So, for the settlement of these penalty charges for the customers, he needs to pay the amount which is completely calculated in the end of the delivery.

How does payment settlement work in Bykea Purchase API?

Customers can pay through Pre-payment methods for Bykea Purchase API. This is because the products have a defined price and is needed to be bought by the Bykea rider from the nearest relevant location for the customer. So, the price could be very accurately settled since we have a fixed cost for the product when purchasing and ride estimates.

How to cancel the order if the customer does not honor the order or changed their minds?

Bykea Pickup API

You can add a Shipment Delay (in minutes) for each of your warehouse locations. This delay will provide your customers with a time frame for cancelling their orders without your ever getting wrongfully charged from Bykea's rider.

Bykea Purchase API

You can add a Shipment Delay (in minutes) for each of your products. This delay will provide your customers with a time frame for cancelling their orders without you ever getting wrongfully charged from Bykea's rider.

How to offer free delivery to your customers with Bykea Shipment methods?

You can "Enable free of cost shipment" from your Bykea Shipment method settings in Builder Portal as ON and enter the minimum cart value for which Bykea Shipping will be used as Free.